Trace — Delete Your Account

Trace is a voice-first personal assistant published by Ulookup Technologies LLP (“we”, “us”, “our”). This page explains how you can request that your Trace account and the data associated with it be deleted, what gets deleted, and how long it takes.

How to request deletion

To request deletion of your account and associated data, email us from the email address associated with your Trace account:

1. Send an email to support@heytrace.app from the email address you use to sign in to Trace.
2. Use the subject line “Account deletion request”.
3. Include the email address tied to your Trace account so we can locate and verify it. We may ask you to confirm the request to prevent unauthorized deletion.

We will confirm receipt and process your request as described below. There is no charge for deleting your account.

What data is deleted

When we delete your account, we permanently remove the data we hold about you, including:

• Your account information — email address, display name, and credentials.
• Audio recordings you made through the App.
• Transcripts of those recordings.
• Content generated about you — notes, reminders, meeting summaries, insights, and chat messages.
• Trace’s private long-term memory of you.
• Your timezone and push notification tokens.

What data may be kept, and for how long

• Your account data and the content you created are permanently deleted from our active systems within 30 days of a verified request.
• Data may persist in encrypted backups on a rolling cycle of up to 90 days before being overwritten.
• We may retain a limited amount of information where we are legally required to (for example, to comply with tax, accounting, or fraud-prevention obligations), and we delete it once that obligation ends.
• Standard server logs (such as IP addresses and request timestamps) are retained for a limited operational period, typically not longer than 90 days.

Contact

For any questions about account or data deletion, email support@heytrace.app. For more detail on how we handle your data, see our Privacy Policy.